Customer Order Fulfilment Manager

Job Description

Customer Order Fulfilment Manager

Derby, UK

On-site

We are looking for a Customer Order Fulfilment Manager to join our On-Wing Aftermarket Operations team, reporting to the Vice President, Services Control Centre (SCC). The role is responsible for supporting all our global airline customers and Maintenance, Repair and Overhaul (MRO) customer spare parts orders, and lead a Spares Support Group of 15+ Customer Parts Planners to deliver this.

Sounds exciting? It is! Our airline customers expect us to be able to respond rapidly to get their operation back up and running as quickly as possible and our MRO customers expect all parts available to support their operations. This is a fast-paced role that brings with it the reward of high job satisfaction and the knowledge that your actions directly influence our customer’s operations.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting, and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing:

• Be the focal point for the co-ordination of resources and tasks within the Customer Order Fulfilment process, ensuring high quality customer communication and swift resolution of customer issues.
• Build and motivate a strong, high performing team, using technical knowledge to nurture, develop and mentor others.
• To ensure achievement of all customer commitments (quality, cost, delivery and responsiveness).
• To identify, develop and implement improvement in Orders Management systems and processes.
• Managing and developing customer relationships to provide resolution of customer issues relating to orders.
• Using effective relationships with projects and supply chain units to maximise delivery performance. Engagement with key functional groups, (Duty Managers, Quality, Programmes, Warehouse & Logistics, Export controls & Finance) to ensure successful on time delivery of customer orders.
• Supporting the delivery of the required business performance and financial commitments agreed for the business.
• Creating an environment for continuous business improvement through cross team working and the application of team principles.
• Acting as the point of escalation within the business for all Services Parts related issues.

Who we’re looking for

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. For this role you will need to demonstrate understanding of the applicable health and safety standards and we are looking for someone who is/has:

Who we are looking for:

• Proven people management and team development skills; a proven people leader able to coach, inspire and energise employees to get the best out of everyone
• Experience in related discipline or educated to degree level
• Proven track record of delivering results and meeting customer requirements
• Excellent communication skills across functions and organisations
• Sound knowledge of Planning & Control processes and systems
• Has consistently delivered results within an operations environment
• Preferred previous operational role experience in related functions

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

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