Regional Customer Manager - East Coast

Job Title: Regional Customer Manager

Working Location: Remote (East Coast Region)

An exciting opportunity has arisen to join the Business Aviation Customer team as a Regional Customer Manager. As a Regional Customer Manager, you will be based in the East Coast region working remotely. Your primary responsibility is to deliver Rolls-Royce aftermarket services and own the relationship with your assigned customers as a part of the wider Business Aviation Customer Team, taking direction from the Vice President – Customer Service – Business Aviation. In this role you will need to be able to travel up to 50% domestically and 10% internationally. For prompt on-site support you must live in an accessible location close proximity (within 1 hour) to a major airport in the region and be capable of traveling to a customer’s home base within 24 hours of notification.

The Business Aviation Customer Team serves our customers around the world, and the Regional Customer Manager is the primary owner of our relationship with customers based within the assigned region. You will also travel moderately to customer sites as needed to support key operational and technical events, enhancing the customer experience.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

What you will be doing:

• Reporting and management of issues that drive customer satisfaction in line with defined customer resolution procedures for all technical, commercial, logistical related activity and communication
• Coordinating effective communications that are tailored to meet the needs of their customer(s) and provide general customer support and guidance
• Customer advocate within the business and provide customer intelligence to our internal teams to support the business forecasting and planning processes
• Identify opportunities to upsell/sell business services to continue to grow the Rolls-Royce services business
• Provide direction and leadership of our various teams while they work on customer engines and aircraft

Who we’re looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Requirements:

• Associate degree with 4+ years of technical and/or services background with customer facing experience within aviation, OR
• Bachelor’s degree with 2+ years of technical and/or services background with customer facing experience within aviation, OR
• Master’s degree, OR
• JD/PhD, OR
• 6+ years of technical and/or services background with customer facing experience within aviation in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident

Preferred Requirements:

• Experience of working with gas turbines, their operation and functionality and familiarity with general aviation maintenance practices and regulations
• Knowledge of the aviation industry and a good understanding of Rolls-Royce products and service contracts
• Significant external corporate aircraft, airframer, vendor or customer experience
• High degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver
• Ability to work across functional boundaries

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

For fully remote roles, employees can live in any state except Idaho, Nebraska, Nevada, Vermont, and Wyoming.

Relocation assistance will be provided if applicable.

Closing date: October 3, 2025

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.