Field Service Engineer

Job Description

Field Service Engineer – Marine and Governmental

Reports to: Service Supervisor – Marine and Governmental

Job Summary:

Rolls-Royce Solutions UK Ltd Marine and Governmental Business Unit, is responsible for the Sales and Service support of the worlds most advanced Propulsion and Power systems across industry sectors such as, Naval, Superyachts, Commercial Marine and Land Defence. Field Service Engineer is expected to play a Ambassadorial role for the company, with recognised technical expertise. They are responsible for performing preventative and corrective maintenance tasks including replacement, upgrades or additional works for all MTU mechanical and electrical products for Marine and Governmental applications. Whilst the primary focus of this role is the Marine & Governmental products and applications, the company at the discretion of the Service Supervisor, reserves the right to deploy the Engineer in support of other products and applications (e.g. Powergen/Rail). In this role the Field Service Engineer is also responsible for performing Service activities including the installation, commissioning and testing of new MTU products.

Key Responsibilities:

• Demonstrate compliance and understanding/appreciation of all relevant Health and Safety legislation applicable to the role.
• Carry out Commissioning, Service and Repair of MTU Propulsion and Power Systems to ensure that all products and systems are ready for operation.
• Knowledge share and support the on-the-job development of others where appropriate.
• Will identify and implement continuous improvement, the transfer of best practice and the adherence to processes and procedures.
• Provide emergency on-call coverage as part of the Marine and Governmental Field Service Engineers call out rota.
• To compile Technical Reports in a timely manner and to a high standard on the completion of each job detailing the work undertaken and the reasons why.
• Anticipates and plans for issues and resolves problems by identifying and addressing root cause.
• To use diagnostic tools, methods and procedures to identify faults and determine root cause of failure that can be communicated to the customer.
• Capable of making judgements on technical problems with moderate scope and complexity and where the maintenance solution is not always clear cut and will rely on practice and experience to evaluate options under circumstances not covered by procedures.
• Support other service and sales activities as directed. e.g. attending meetings with other department representatives
• To be responsible for stock control of parts and equipment that are in their care.
• As and when required, perform duties in the workshop.
• Will understand how their team integrates and contributes to the business that they are in to achieve objectives.
• May be occasionally required to direct others on immediate basic tasks and provide technical support and guidance in-field.

This list is not exhaustive and may change.

Person Profile:

• Demonstrates the behavioural competencies required for this level.
• This position requires a proactive and enthusiastic person with good communication skills, able to work both independently, or as part of a team.
• Is culturally sensitive to all others and able to effectively communicate with stakeholders at all levels.
• The applicant is expected to be technically competent in marine Propulsion and Power products.
• The applicant must be capable of using both traditional and PC based diagnostics.
• The applicant must have both mechanical and electrical competencies.
• The successful applicant will be required to travel extensively within the UK & ROI and may be additionally required to spend time overseas, including product training in Germany and deployment overseas to any Royal Navy asset, either in port or potentially at sea under “Contractors On Deployed Operations” (CONDO) working arrangements..
• The Field Service Engineer job is home-based however the engineer may be required to work in the offices/workshops in East Grinstead when not in the field.
• The job is physically demanding.
• The job requires a disciplined individual capable of delivering & communicating the high standards expected of a blue-chip company.

Computer Skills - The applicant must be proficient in MS Office and PC based Engine Diagnostics / Programming. On the job training will be provided for all relevant business IT systems.

Driving Licence & Passport - Full and Clean Driving Licence, Current Passport Holder for travel.

Language - Must be fluent in both written and spoken English. Literacy and Numeracy Must be competent in both literacy and numeracy.

Qualifications – Must have:

• Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience.
• Sound knowledge and understanding of Health & Safety best practices.
• Sign up to and pass CONDO Training (Contractor on Deployed Operations)
• Successfully complete STCW-95 Training.
• Successfully attain full MoD Security Clearance.
• GCSE English and Maths or equivalent

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