Accountable for the delivery of all Facility Management budget/operational activity within their portfolio, ensuring that statutory obligations are met, our strategy aligns with our business and is delivered efficiently/effectively.
Ensure the service demand/delivery meets stakeholder requirements. Regularly interface with business leads, understand business plans and strategies. Proactively communicate with stakeholders and be a point of escalation for service provider issues.
Ensure effective management of the revenue, capital and discretionary spend end to end process, working closely with customers and suppliers for improved satisfaction and UX.
Support the Asset Management policy & processes such that outcomes are data driven and maximise asset lifecycle requirements. Assist with scheme development or vendor management through this process.
Lead/Support the effective planning, execution and reporting of compliance / assurance programmes aligning with global improvement programmes and external audit assurance.
Identify/Lead/Support improvement programmes across the suite of operational, commercial and behavioural activities to drive CSAT and UX across the estate.
Contribute to H&S programmes across their portfolio to ensure compliance and H&S Control Standards are delivered through the supply chain.
Provide the primary senior customer interface with Business/Site leaders, contributing to the development and alignment of facilities management services to business requirements.
Develop and manage vendor relationships, improving commercial outcomes and vendor engagement in our business.
Lead and support global programme delivery as required, linking in with the Global Program Leads in relevant strategic property initiatives
Qualification & Experience
Degree qualified with experience managing within Engineering/Facility Management environments.
12+ years of related experience.
Strong budget management experience and commercial acumen around outsourced contracts.
Strong knowledge of all aspects of property management, particularly compliance with relevant statutory
requirements.
Ability to develop, lead and communicate Property related projects where required by the role and function. A solid understanding of project fundamentals and working towards formal PM recognition