Audio Visual Support Specialist
UK Atomic Energy Authority
Full-time
On-site
Culham England United Kingdom
Fusion
Company Description
By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on.
Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.
UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative.
Job Description
The salary for this role is £34,568 (inclusive of a Specialist Allowance). Onsite working is expected for 5 days a week, however, we actively support requests for flexible working.
This role is based at the following site; Culham, Oxfordshire.
This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) , including The Disclosure & Barring Service (DBS) checks for criminal convictions.
The role is part of the IT Support Section within the Service Management Group, under the Enterprise Infrastructure Solutions Unit in the Computing Division. This division is responsible for centrally managed IT services and infrastructure across UKAEA sites, including data networks, desktop computing, filesystems, and UNIX/Linux/Windows server systems, as well as JET data acquisition and storage tools. It also manages service desk operations and the day-to-day running of UKAEA’s computer rooms.
UKAEA has made significant investments in enhancing its meeting room and cloud-based Audio-Visual (AV) capabilities to support both hybrid and onsite work. These facilities include a range of technologies such as cameras, screens, microphones, touch panels, assistive hearing loops, and environmental controls. The AV Support Specialist ensures these systems operate smoothly and effectively, offering hands-on support to users and helping them confidently use the equipment, associated cloud meeting software, and room booking systems.
Respond to support requests, troubleshoot AV and IT issues in meeting and lecture rooms, and serve as the main point of contact for live AV incidents via a dedicated phone line. Provide in-person support for high-profile meetings as required.
Conduct regular room and system checks, track recurring issues, and proactively resolve trends. Manage AV-related ITSM requests and generate reports on system usage and problems.
Support AV-related projects, identify opportunities for improving AV systems and meeting room functionality, and contribute to the implementation of new technologies.
Ensure AV documentation is current, user-friendly, and accessible. Assist in the design and delivery of training sessions to help users effectively operate AV systems.
Liaise with third-party suppliers to resolve technical faults within agreed SLAs, coordinate break/fix activities, and oversee scheduled maintenance of AV equipment and systems.
Qualifications
Essential:
Demonstrable experience of Audio-Visual support.
Good knowledge of IT systems, including software installations, and basic hardware troubleshooting.
Proficiency in setting up, operating, and troubleshooting Audio-Visual equipment.
Experience of working in IT and software related to AV (MS Teams, Zoom etc)
Excellent oral communication skills and able to communicate well with both technical and non-technical individuals.
Experience of working with 3rd party suppliers.
Desirable:
Use and management of Audio-Visual Platforms such as QSYS, Crestron, AMX.
Takes an analytical approach to problem solving.
ITIL V4 Foundation Certificate.
Additional Information
A full list of our benefits can be found here https://careers.ukaea.uk/life-at-ukaea/employee-benefits/.
We welcome talented people from all backgrounds who want to help us achieve our mission. We encourage applications from under-represented groups, particularly from women in STEM, people from Black British Caribbean and African, Pakistani and Bangladeshi British, and other ethnic minority backgrounds, people with disabilities, and neurotypical individuals. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing and our EDI Networks actively promote Inclusion and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.
Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the following link for information on criminal records checks: https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application.
By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on.
Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.
UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative.
Job Description
The salary for this role is £34,568 (inclusive of a Specialist Allowance). Onsite working is expected for 5 days a week, however, we actively support requests for flexible working.
This role is based at the following site; Culham, Oxfordshire.
This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) , including The Disclosure & Barring Service (DBS) checks for criminal convictions.
The role is part of the IT Support Section within the Service Management Group, under the Enterprise Infrastructure Solutions Unit in the Computing Division. This division is responsible for centrally managed IT services and infrastructure across UKAEA sites, including data networks, desktop computing, filesystems, and UNIX/Linux/Windows server systems, as well as JET data acquisition and storage tools. It also manages service desk operations and the day-to-day running of UKAEA’s computer rooms.
UKAEA has made significant investments in enhancing its meeting room and cloud-based Audio-Visual (AV) capabilities to support both hybrid and onsite work. These facilities include a range of technologies such as cameras, screens, microphones, touch panels, assistive hearing loops, and environmental controls. The AV Support Specialist ensures these systems operate smoothly and effectively, offering hands-on support to users and helping them confidently use the equipment, associated cloud meeting software, and room booking systems.
Respond to support requests, troubleshoot AV and IT issues in meeting and lecture rooms, and serve as the main point of contact for live AV incidents via a dedicated phone line. Provide in-person support for high-profile meetings as required.
Conduct regular room and system checks, track recurring issues, and proactively resolve trends. Manage AV-related ITSM requests and generate reports on system usage and problems.
Support AV-related projects, identify opportunities for improving AV systems and meeting room functionality, and contribute to the implementation of new technologies.
Ensure AV documentation is current, user-friendly, and accessible. Assist in the design and delivery of training sessions to help users effectively operate AV systems.
Liaise with third-party suppliers to resolve technical faults within agreed SLAs, coordinate break/fix activities, and oversee scheduled maintenance of AV equipment and systems.
Qualifications
Essential:
Demonstrable experience of Audio-Visual support.
Good knowledge of IT systems, including software installations, and basic hardware troubleshooting.
Proficiency in setting up, operating, and troubleshooting Audio-Visual equipment.
Experience of working in IT and software related to AV (MS Teams, Zoom etc)
Excellent oral communication skills and able to communicate well with both technical and non-technical individuals.
Experience of working with 3rd party suppliers.
Desirable:
Use and management of Audio-Visual Platforms such as QSYS, Crestron, AMX.
Takes an analytical approach to problem solving.
ITIL V4 Foundation Certificate.
Additional Information
A full list of our benefits can be found here https://careers.ukaea.uk/life-at-ukaea/employee-benefits/.
We welcome talented people from all backgrounds who want to help us achieve our mission. We encourage applications from under-represented groups, particularly from women in STEM, people from Black British Caribbean and African, Pakistani and Bangladeshi British, and other ethnic minority backgrounds, people with disabilities, and neurotypical individuals. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing and our EDI Networks actively promote Inclusion and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.
Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the following link for information on criminal records checks: https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application.