Floor Executive / Butler F&B
Sir H. N. Reliance Foundation Hospital & Research Centre – Mumbai
Full-Time Opportunity | Experience: 1–8 Years | Rotational Shifts
Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.
📞 For Queries or Interview Confirmation:
📧Parnika.Mali@rfhospital.org
Qualification: Hotel Management Graduate
Documents to Required :
✔️ Updated Resume
✔️ Last 3 Payslips
✔️ Last 2 Experience Letters
✔️ Educational Certificates
Job Description:
- Act as the single point of contact for all services required by VIP patients and their relatives.
- Ensure a comfortable and seamless stay through coordination with various hospital departments.
- Gather detailed information on patient preferences, such as likes, dislikes, food habits, allergens, and traits from previous visits.
- Coordinate with departments for room readiness, pantry setup, and service alignment.
- Pre-place all VIP amenities in the room before the patient’s arrival.
- Personally introduce yourself to the patient and their family.
- Familiarize the patient and relatives with the room and available facilities.
- Assist with unpacking and packing of luggage.
- Provide support for any non-clinical needs.
- Reconfirm patient preferences and room temperature for comfort.
- Help schedule and coordinate doctor appointments.
- Support billing and payment processes.
- Coordinate all required hospital services during the patient’s stay.
- Work with the dietician to align food preferences with clinical dietary needs.
- Coordinate with the kitchen for timely and priority delivery of meals.
- Ensure personalized food service at every meal.
- Confirm food is served at the correct temperature and as per standards.
- Ensure tray setup and service gear are complete.
- Maintain high standards of food hygiene and presentation.
- Coordinate with housekeeping to ensure room cleanliness.
- Liaise with engineering and maintenance for any room-related issues.
- Ensure upkeep of all room facilities to top standards.
- Maintain patient privacy at all times.
- Work with hospital security to ensure safety and restricted access.
- Personally manage all discharge and clearance processes hygienically.
- Ensure accurate billing for all services.
- Raise A&G requests for all non-chargeable items.
- Maintain pantry cleanliness and upkeep.
- Manage inventory of amenities and consumables.
- Update hygiene records regularly.
- Keep the butler log book current.
- Update the preference and allergen board as needed.
- Raise amenity requisitions in a timely manner.
Regards,,
Team HR